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Showing articles from sync error tag

Xero Sync Error Message - Account 'XXXX' has been archived, or has been deleted

_Click on image to enlarge_ ![][1] **Issue:** Xero transactions will not sync over and come up with this error above in the Event Log. This is specific to situations where some invoices have synced over and others have not to the above account number. **Confirm This Guide will Help You:** 1) Go to your Xero Settin…

Xero Sync Error Message - Xero integration will not work until valid accounts are entered

This issue is because of the way that your Xero account is set up. If you look in your Xero Settings, you will either see blank fields (All fields must be filled, even if you are not using this aspect of the integran) or one of the accounts set up will look something like the screenshot below: _Click on image to enla…

Xero Sync Error Message - Associated parent record is not uploaded to Xero, sync to upload

_The purpose of this article is to guide the customer on WHY they get this issue and HOW to resolve it:_ **Why does this error come up?: ** This error comes up because the Supplier or Customer has not synced over to Xero. Therefore, this invoice cannot sync over either. **Resolution:** 1) Go to the top right hand …

Xero Sync Error Message - The specified contact details match an archived contact. Archived contacts cannot currently be edited via the API

The reason for this error is that you have made a transaction against a customer in Workshop software that you have as an archived contact in your Xero account. You can see the error below. 'The specified contact details matched an archived contact. Archived contacts cannot currently be edited via the API. _Click on…

Xero Sync Error Message - Payment amount exceeds the amount outstanding on this document

The purpose of this article is to explain the cause of the _"The Total for this document must be greater than or equal to zero." _error that can occur with a Xero sync. _Click on the image to enlarge_ ![][1] This issue relates to the amount that is currently outstanding on the invoice in Xero. _For example if the …

Xero Sync Error Code - The TaxType code does not exist or cannot be used for this type of transaction

_Click on image to enlarge_ ![][1] If you get the above error, you are using the wrong tax code. This could either be in Xero, or Workshop Software. In the case of the screenshot above, it is an account in Xero (account "200") that needs to be fixed. **Workshop Software:** To resolve the issue in Workshop Software…

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