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Showing articles from error tag

MYOB Error - "Maximum allowed characters for Name"

The reason for this error is that MYOB has a 20 character limit in the name fields. ![][1] Please check the customer profile in Workshop Software and ensure all name fields have 20 characters or less. Update the customer profile, don't forget to save the changes you have made. Then do a manual sync to force and up…

Parts doesn't return to invoice in Repco - Error on screen

**__Issue:__** You have pressed "Return Parts" in Repco, and you get a white screen with the following error, or something similar: {"message":"undefined method `downcase' for nil:NilClass","type":"R","field_errors":""} **__Resolution:__** You need to have both a MAKE and a MODEL on your vehicles in Workshop Softw…

Locked out of Workshop Software due to too many tries to log in

For Workshop Software users that are integrated with QuickBooks, if you try to log in to Workshop Software multiple failed times you may get an error message along the lines of "**Locked out of system due to too many tries**" This is due to the safety measures that QuickBooks has that stops you from trying to log int…

Error - cannot duplicate invoice numbers for supplier while using Xero integration (Xero will not allow this)

The purpose of this article is to explain the cause and resolution when you come across the error _'Cannot Duplicate Invoice Numbers for Supplier While Using Xero Integration (Xero Will Not Allow This)__'_ _Click on image to enlarge_ ![][1] We have had to restrict the system for Xero users to align our system with …

Repco / Ashdown / Issue

The latest update included a change to the way Workshop Software interacts with Repco & Ashdown. If you are seeing a screen like this: ![][1] You need to clear your cache, which can be done by following this guide: [https://support.workshopsoftware.com/kb/article/7-how-to-clear-browser-cache- and-cookies/][2] Once …

Xero Sync Error Message - Invoice not of valid status for creation

_Click on image to enlarge_ ![][1] **Issue:** When checking the Event Logs, the above error comes up after syncing with Xero. **Reason For Error:** System is trying to sync invoices that have been voided on the Workshop Software system. These are not missing invoices from Xero, as they have been voided and should n…

Xero Sync Error Message - Xero integration will not work until valid accounts are entered

This issue is because of the way that your Xero account is set up. If you look in your Xero Settings, you will either see blank fields (All fields must be filled, even if you are not using this aspect of the integran) or one of the accounts set up will look something like the screenshot below: _Click on image to enla…

Xero integration - Event Log deciphered

This guide covers any errors that will possibly show up in the Event Log, referring to the accounting software you have integrated with Workshop Software which is found by going to **Reports**, **Business Reports**, **Log Reports**, and printing the **Event Log**, or on the Workshop Software user screen. _Click on im…

How to check event/error log

This guide shows how to check the errors that are preventing your invoices/payments from syncing over to your accounting software that is integrated with Workshop Software. 1. Navigate to **Reports -> Business Reports -> Log Reports** ![][1] ![][2] 2. You can enter in any particular date range you want to search f…

Why is my invoice not syncing to Xero?

The Key to finding out why your invoice isn't syncing is to check the Event Log. Checking the Event Log: **Go to Reports > Business Reports > Log Reports > Event Report** This will show you a log of all the errors for your invoices. This would be the FIRST thing I would do if your invoices are not showing up. In th…

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