You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Showing articles from sync tag

How to check an invoice/payment sync status

This guide shows how to check that an invoice/payment has synced over to the accounting software that is integrated with your Workshop Software account. 1. Navigate to **Reports -> Business Reports -> Log Reports** ![][1] ![][2] 2. Under **Invoice/Payment Status**, select whether the transaction is a **Customer In…

Xero Sync Error Message - Invalid status for modification

_Click on image to enlarge_ ![][1] This error comes up after you have previously voided a supplier invoice and entered the invoice into Workshop Software again. When you void a supplier invoice, the invoice sync over to Xero but in a voided state. So Xero already has a record of that supplier invoice number. The o…

Why has an invoice/payment not synced to your accounting system

_This article covers the steps you should take when you discover an invoice or payment _hasn't_ synced over to the accounting software you have integrated with Workshop Software._ 1. Force a manual sync from Workshop Software and wait for 1 hour. A manual sync will find all transactions that have been processed in W…

Xero integration - Event Log deciphered

This guide covers any errors that will possibly show up in the Event Log, referring to the accounting software you have integrated with Workshop Software which is found by going to **Reports**, **Business Reports**, **Log Reports**, and printing the **Event Log**, or on the Workshop Software user screen. _Click on im…

Why is my invoice not syncing to Xero?

The Key to finding out why your invoice isn't syncing is to check the Event Log. Checking the Event Log: **Go to Reports > Business Reports > Log Reports > Event Report** This will show you a log of all the errors for your invoices. This would be the FIRST thing I would do if your invoices are not showing up. In th…

scroll to top icon