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Showing articles from error message tag

Parts doesn't return to invoice in Repco - Error on screen

**__Issue:__** You have pressed "Return Parts" in Repco, and you get a white screen with the following error, or something similar: {"message":"undefined method `downcase' for nil:NilClass","type":"R","field_errors":""} **__Resolution:__** You need to have both a MAKE and a MODEL on your vehicles in Workshop Softw…

MYOB Error - field not found

![][1] **Issue:** Processed/completed invoices won't sync over to MYOB. When you check the error logs, the above error, or something similar comes up. **Explanation: **The most important part of this error is the "Field Not Found" message. If the Additional Details looks similar (doesn't have to have the word "purch…

Xero Sync Error Message - Account 'XXXX' has been archived, or has been deleted

_Click on image to enlarge_ ![][1] **Issue:** Xero transactions will not sync over and come up with this error above in the Event Log. This is specific to situations where some invoices have synced over and others have not to the above account number. **Confirm This Guide will Help You:** 1) Go to your Xero Settin…

Xero Sync Error Message - Xero integration will not work until valid accounts are entered

This issue is because of the way that your Xero account is set up. If you look in your Xero Settings, you will either see blank fields (All fields must be filled, even if you are not using this aspect of the integran) or one of the accounts set up will look something like the screenshot below: _Click on image to enla…

Xero Sync Error Message - Associated parent record is not uploaded to Xero, sync to upload

_The purpose of this article is to guide the customer on WHY they get this issue and HOW to resolve it:_ **Why does this error come up?: ** This error comes up because the Supplier or Customer has not synced over to Xero. Therefore, this invoice cannot sync over either. **Resolution:** 1) Go to the top right hand …

Why is my invoice not syncing to Xero?

The Key to finding out why your invoice isn't syncing is to check the Event Log. Checking the Event Log: **Go to Reports > Business Reports > Log Reports > Event Report** This will show you a log of all the errors for your invoices. This would be the FIRST thing I would do if your invoices are not showing up. In th…

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