You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Technical Support > Why are my emails from Workshop Software going into my clients SPAM/JUNK folder
Why are my emails from Workshop Software going into my clients SPAM/JUNK folder
print icon

This will actually have to do with the sensitivity of the recipients mail software combined with the fact out-going emails from workshop software start with [email protected]

A couple of things that can be done to minimise the chances of the email going into your client's SPAM folder:

1) make sure there is actual text in the body of the email being sent

2) reply-to email address in workshop software (company profile settings)

Another thing to do is to advise customer before sending an email to save the [email protected] email address as a contact in their mail software (outlook, gmail etc) then the software will know it's a recognised email address and the emails will then go to the clients inbox. Also remind the clients to check their SPAM/JUNK folder if they do not get an email in the next 10-15 minutes.

Our no reply email address is:

[email protected]

Here are some guides on how to whitelist our email address for various different email systems:

 

Gmail/Outlook/AOL/Yahoo/Zoho/ProtonMail:

 

Outlook for Desktop:

 

If they do receive the email in the Spam/Junk, please mark the email as 'not spam/junk' their mail software will then know it's a known contact and to send it to the inbox.

Feedback
0 out of 0 found this helpful

scroll to top icon